{"id":137,"date":"2019-04-26T18:44:36","date_gmt":"2019-04-26T18:44:36","guid":{"rendered":"https:\/\/selectednews.info\/mx\/en-2018-bancos-alcanzaron-maximo-historico-en-quejas\/"},"modified":"2019-04-26T18:44:38","modified_gmt":"2019-04-26T18:44:38","slug":"en-2018-bancos-alcanzaron-maximo-historico-en-quejas","status":"publish","type":"post","link":"https:\/\/selectednews.info\/mx\/en-2018-bancos-alcanzaron-maximo-historico-en-quejas\/","title":{"rendered":"En 2018, bancos alcanzaron m\u00e1ximo hist\u00f3rico en quejas"},"content":{"rendered":"

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[email\u00a0protected]<\/span>
Al cierre de 2018, las quejas de clientes contra los bancos totalizaron 9 millones 397 mil reclamos, m\u00e1ximo hist\u00f3rico en los registros de la Comisi\u00f3n Nacional para la Protecci\u00f3n y Defensa de los Usuarios de los Servicios Financieros (Condusef).<\/p>\n

En la actualizaci\u00f3n del bur\u00f3 de entidades financieras del organismo con corte a diciembre del a\u00f1o pasado, el total de quejas de los clientes de los bancos se increment\u00f3 6.3% respecto a 2017, con un monto reclamado por 29 mil 74 millones de pesos.<\/p>\n

Los datos de Condusef muestran que entre 2016 y 2018 los reclamos a los bancos han aumentado 67%.<\/p>\n

As\u00ed, al cierre de 2018, CitiBanamex, Santander, BBVA, Banorte, HSBC, Scotiabank e Inbursa ocuparon los primeros lugares en quejas.<\/p>\n

CitiBanamex tuvo 2 millones 414 mil quejas, una variaci\u00f3n de 19.6%. En el caso de Santander, se registraron 2 millones 125 mil casos, 44.5% en comparaci\u00f3n con el dato de 2017.<\/p>\n

Para BBVA hubo un mill\u00f3n 199 mil reclamos, es decir, 50% menos respecto al periodo de referencia. En tanto, Banorte registr\u00f3 un mill\u00f3n 130 mil quejas, 4.18% menos que en 2017.<\/p>\n

Por su parte, HSBC tuvo 755 mil quejas, 53.7% m\u00e1s que el primer trimestre de 2017. En el caso de Scotiabank tuvo 428 mil reclamos, 120% m\u00e1s respecto al dato del a\u00f1o previo. Inbursa tuvo 301 mil 828 reclamos, una baja de 22.5%.<\/p>\n

En los datos de Condusef resaltan los casos de BBVA, que mostr\u00f3 una baja de 50% en el total de quejas respecto de 2017. En contraste, Scotiabank los reclamos crecieron 120%.<\/p>\n

Scotiabank, Bancoppel y Consubanco tuvieron los mayores incrementos en reclamos el a\u00f1o pasado.<\/p>\n

Crece fraude.<\/strong> Los datos muestran un alza de 11% en posibles fraudes en operaciones de los bancos, con 7 millones 300 mil quejas y un monto reclamado por 18 mil millones de pesos. De dicha cifra, los bancos abonaron 46.4%, equivalente 8 mil 781 millones de pesos, adem\u00e1s de que ocho de cada 10 casos reclamados fueron resueltos a favor del usuario.<\/p>\n

Reduciremos quejas<\/strong>. Del aumento de quejas en contra de CitiBanamex, el director general del grupo, Ernesto Torres Cant\u00fa, explic\u00f3 que fue a causa de la alta cantidad de transacciones en tarjetas que tiene el banco.<\/p>\n

\u201cLa mayor parte de las quejas son inconformidades alrededor de las tarjetas, en compras no reconocidas, etc\u00e9tera. Nuestra participaci\u00f3n de mercado en ese sector es de 40%\u201d, dijo.<\/p>\n

Torres Cant\u00fa resalt\u00f3 que se deben publicar los datos de la participaci\u00f3n del banco en las operaciones con tarjetas, en las cuales muestra un mayor \u00edndice de eficiencia en comparaci\u00f3n con otros bancos.<\/p>\n

Adem\u00e1s, dijo que ha habido disposici\u00f3n del nuevo titular de Condusef, \u00d3scar Rosado, para informar los datos completos del desempe\u00f1o de los bancos en cuanto a reclamaciones.<\/p>\n<\/div>\n

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[ad_1] [email\u00a0protected]Al cierre de 2018, las quejas de clientes contra los bancos totalizaron 9 millones 397 mil reclamos, m\u00e1ximo hist\u00f3rico en los registros de la Comisi\u00f3n Nacional para la Protecci\u00f3n y Defensa de los Usuarios de los Servicios Financieros (Condusef). 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