[email\u00a0protected]<\/span><\/em><\/p>\n\nEl vicepresidente t\u00e9cnico de la Comisi\u00f3n Nacional para la Protecci\u00f3n y Defensa de los Usuarios de los Servicios Financieros (Condusef), Luis Fabre, dijo que a cinco d\u00edas de haberse presentado la falla en servicios de la empresa proveedora de soluciones tecnol\u00f3gicas del sector financiero Prosa, que provoc\u00f3 problemas de pago con tarjetas de cr\u00e9dito y d\u00e9bito en el pa\u00eds, hasta el momento no se han tenido quejas por parte de clientes afectados.<\/p>\n
\nEn entrevista, el funcionario explic\u00f3 que debido a las caracter\u00edsticas de la falla se estima que pr\u00e1cticamente no se presenten quejas por parte de usuarios afectados, ya que la mayor\u00eda de las operaciones realizadas el 10 de agosto pasado durante las horas en que no funcionaron los servicios de Prosa no se concretaron o arrojaron mensajes de error, con lo que el cliente de la banca no tendr\u00e1 cargos no reconocidos en su estado de cuenta.<\/p>\n
\n\u201cEs previsible que haya muy pocas reclamaciones porque no se realiz\u00f3 la operaci\u00f3n al pagar con las tarjetas porque no hab\u00eda comunicaci\u00f3n, con lo que no hay motivo para tener un cargo no reconocido\u201d, dijo.<\/p>\n
\nA pesar de dicho escenario, Fabre dijo que los tarjetahabientes deben seguir revisando sus estados de cuenta para detectar cualquier movimiento no reconocido y que la autoridad mantiene el monitoreo de la posible llegada de quejas por parte de los usuarios. \u201cNo ha habido un comportamiento distinto a lo normal\u201d, dijo.<\/p>\n
\nCaso Banorte. En el caso de la falla en los servicios digitales de Banorte ocurrida la noche del martes, Fabre dijo que tampoco se han recibido quejas en la Condusef y que en t\u00e9rminos generales se trata de un caso similar al de Prosa, en el sentido de que las operaciones de los usuarios no se realizaron, por lo cual no hay impacto en las cuentas de los clientes de los bancos. As\u00ed, no se han tenido quejas contra la instituci\u00f3n.<\/p>\n
\nEl funcionario de la Condusef resalt\u00f3 que la recurrencia de fallas es algo que ha comenzado a llamar la atenci\u00f3n a la autoridad y particularmente el caso de Prosa, ya que en el sistema financiero mexicano no se hab\u00eda presentado una afectaci\u00f3n de tal magnitud que dejara sin realizar compras a miles de tarjetahabientes en el pa\u00eds.<\/p>\n
\n\u201cEs algo que nos preocupa. Hemos solicitado al Banco de M\u00e9xico que nos informe el tema de Prosa, porque es algo muy excepcional que no hab\u00eda ocurrido antes y afect\u00f3 el uso de los productos financieros por m\u00e1s de siete horas a cientos de miles de usuarios, con lo que se dejaron de hacer operaciones por alrededor de 9 mil 650 millones de pesos\u201d, dijo.<\/p>\n<\/div>\n
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