{"id":3617,"date":"2019-09-06T00:11:10","date_gmt":"2019-09-06T00:11:10","guid":{"rendered":"https:\/\/selectednews.info\/mx\/att-encabeza-las-quejas-en-telecomunicaciones\/"},"modified":"2019-09-06T00:11:12","modified_gmt":"2019-09-06T00:11:12","slug":"att-encabeza-las-quejas-en-telecomunicaciones","status":"publish","type":"post","link":"https:\/\/selectednews.info\/mx\/att-encabeza-las-quejas-en-telecomunicaciones\/","title":{"rendered":"AT&#038;T encabeza las quejas en telecomunicaciones"},"content":{"rendered":"<div>\n<p>\n<em><span class=\"__cf_email__\" data-cfemail=\"4c2f2d3e38293e2d0c29203922253a293e3f2d20622f2321622134\">[email\u00a0protected]<\/span><\/em><\/p>\n<p>\nEn el segundo trimestre del a\u00f1o, de las 4 mil 132 inconformidades que fueron remitidas a las empresas, AT&amp;T mantiene la mayor\u00eda, con mil 606 quejas, seg\u00fan el Informe Estad\u00edstico Soy Usuario.<\/p>\n<p>\n\u201cRespecto de la relaci\u00f3n entre el n\u00famero de l\u00edneas m\u00f3viles e inconformidades, AT&amp;T es quien recibi\u00f3 m\u00e1s quejas por cada 100 mil l\u00edneas\u201d, mencion\u00f3 el documento.<\/p>\n<p>\nLa empresa se\u00f1al\u00f3 que ha llevado tiempo el proceso de unificar redes m\u00f3viles y despu\u00e9s migrar a los clientes a una sola plataforma.<\/p>\n<p>\nEsto se debe a que AT&amp;T adquiri\u00f3 Nextel y Iusacell cuando lleg\u00f3 a M\u00e9xico, y cuentan con infraestructuras de redes m\u00f3viles distintas y plataformas internas diferentes.<\/p>\n<p>\n\u201cLos nuevos suscriptores est\u00e1n siendo dados de alta autom\u00e1ticamente en nuestra nueva plataforma y trabajamos continuamente en atender mejor sus necesidades\u201d.<\/p>\n<p>\nDe acuerdo con el reporte del Instituto Federal de Telecomunicaciones (IFT), la segunda empresa con m\u00e1s quejas es Telmex, con 818, y le sigue Telcel, con 493.<\/p>\n<p>\nEn cuarto sitio se ubica Movistar, con 351 quejas; en quinto Megacable, con 244, e Izzi alcanz\u00f3 187.<\/p>\n<p>\nTotalplay tuvo 149; Dish, 96; Blue Telecom, 50, y Sky es la d\u00e9cima, con 37 inconformidades.<\/p>\n<p>\nDurante el segundo trimestre, el servicio de telefon\u00eda m\u00f3vil fue el m\u00e1s reportado en la plataforma Soy Usuario, con 2 mil 196 inconformidades, que representan 50.6% del total; seguido por internet, con 721 quejas, e internet y telefon\u00eda fija que, en conjunto, sumaron 458 folios.<\/p>\n<p>\nLas problem\u00e1ticas m\u00e1s recurrentes fueron fallas en el servicio, con 33.3%; portabilidad, 23.2%; cargos, saldos y bonificaciones, 18.7%, y el restante 24.8% correspondi\u00f3 a otras inconformidades, como publicidad, accesibilidad y contrataciones.<\/p>\n<p>\n\u201cDe las mil 449 quejas ingresadas por fallas en el servicio, 41.06% refiere a problemas con internet. Por lo que hace a la atenci\u00f3n brindada, 79.9% est\u00e1n terminadas\u201d, destac\u00f3.<\/p>\n<p>\nLos estados que generaron el mayor n\u00famero de reclamaciones son Ciudad de M\u00e9xico, 26.9%; Estado de M\u00e9xico, 23%; Jalisco, 6.6%; Guanajuato, 4%, y Veracruz, 4%.<\/p>\n<p>\nCambian de empresa sin consentimiento. Durante el segundo trimestre, el IFT tuvo conocimiento de 561 casos ingresados por \u201cportabilidad no consentida\u201d, que \u201cfueron asignados al proveedor responsable de la reversi\u00f3n, es decir, se canalizaron a la empresa en que el usuario deseaba permanecer\u201d. AT&amp;T tuvo la mayor cantidad de portaciones no consentidas, con 493; seguida por Movistar, 33; Telcel, 30; Virgin Mobile, tres, y Flash Mobile, dos.<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.eluniversal.com.mx\/cartera\/att-encabeza-las-quejas-en-telecomunicaciones\" rel=\"nofollow\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[email\u00a0protected] En el segundo trimestre del a\u00f1o, de las 4 mil 132 inconformidades que fueron remitidas a las empresas, AT&amp;T mantiene la mayor\u00eda, con mil 606 quejas, seg\u00fan el Informe Estad\u00edstico Soy Usuario. \u201cRespecto de la relaci\u00f3n entre el n\u00famero de l\u00edneas m\u00f3viles e inconformidades, AT&amp;T es quien recibi\u00f3 m\u00e1s quejas por cada 100 mil [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3618,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-de-negocios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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