[email\u00a0protected]<\/span><\/em><\/p>\n\nRecordando la famosa campa\u00f1a de la d\u00e9cada de 1970 creada por la publicista Tere Struck, para el pago voluntario de impuestos que dec\u00eda: \u201cCumples, te encuentras con Lolita; fallas, te encuentras con Dolores\u201d, el costo para estar a mano con el fisco todav\u00eda es muy alto.<\/p>\n
\nEn el \u00faltimo a\u00f1o, un contribuyente (persona f\u00edsica) tuvo que desembolsar 12 mil 520 pesos en promedio para poder cumplir con todas las obligaciones que marca la ley, como la declaraci\u00f3n anual.<\/p>\n
\nEn tanto, para las empresas el gasto promedio fue de 45 mil 166 pesos, seg\u00fan datos de la Secretar\u00eda de Hacienda y Cr\u00e9dito P\u00fablico (SHCP).<\/p>\n
\nEl gasto que hicieron para no toparse con Dolores incluye lo que invirtieron en transporte, vi\u00e1ticos, papeler\u00eda, copias, internet, as\u00ed como el pago al contador o asesor fiscal.<\/p>\n
\nSi se compara con lo erogado un a\u00f1o antes; es decir en 2017, el precio para las personas f\u00edsicas subi\u00f3, pues en promedio era de 10 mil 263 pesos al a\u00f1o.<\/p>\n
\nEn cambio, para las empresas se redujo el desembolso, que se ubicaba un a\u00f1o antes en un promedio de 54 mil 680 pesos.<\/p>\n
\nDatos de la Secretar\u00eda de Hacienda y Cr\u00e9dito P\u00fablico (SHCP) arrojan que en 2010, a\u00f1os antes de la reforma fiscal de 2014, la cual increment\u00f3 los impuestos y en los primeros a\u00f1os del comienzo de la digitalizaci\u00f3n de la administraci\u00f3n tributaria con el surgimiento de la factura electr\u00f3nica, el gasto de los contribuyentes era de 12 mil 934 pesos.<\/p>\n
\nEsta cantidad era mucho mayor para las empresas, pues en 2010 ten\u00edan que desembolsar 92 mil 718 pesos para poder cumplir a tiempo y encontrarse con Lolita.<\/p>\n
\nBuena calificaci\u00f3n.<\/strong> En una escala del 1 al 10, los pagadores de impuestos calificaron con 8.08 puntos el tiempo que invirtieron en el tr\u00e1mite ante al Servicio de Administraci\u00f3n Tributaria (SAT).<\/p>\n\nSeg\u00fan los indicadores de calidad del servicio al contribuyente del primer trimestre de 2019, este rubro tiene la m\u00e1s baja asignaci\u00f3n.<\/p>\n
\nEn tanto, la calidad del lugar; es decir, las oficinas de la administraci\u00f3n tributaria, sobresale con la nota m\u00e1s alta, con 8.82 puntos de calificaci\u00f3n.<\/p>\n
\nLe sigue la atenci\u00f3n personal de los funcionarios del Servicio de Administraci\u00f3n Tributaria, pues los causantes les asignaron 8.73 puntos.<\/p>\n
\nAdem\u00e1s, en materia de la informaci\u00f3n recibida, de acuerdo con las necesidades del contribuyente, el brazo fiscal de la Secretar\u00eda de Hacienda obtuvo 8.50 puntos.<\/p>\n
\nEstos resultados fueron obtenidos de la aplicaci\u00f3n de encuestas telef\u00f3nicas a contribuyentes.<\/p>\n
\nPara el primer trimestre de este a\u00f1o se realiz\u00f3 una encuesta telef\u00f3nica nacional levantada del 13 al 25 de marzo. Seg\u00fan la Hacienda y Cr\u00e9dito P\u00fablico, el tama\u00f1o de la muestra fue de 800 entrevistados, entre personas f\u00edsicas y morales.<\/p>\n
\nLa dependencia aclar\u00f3 que los resultados tienen un margen de error asociado de +\/- 3.5%, con un nivel de confianza de 95%.<\/p>\n<\/div>\n
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