{"id":5196,"date":"2019-08-28T12:36:11","date_gmt":"2019-08-28T09:36:11","guid":{"rendered":"https:\/\/selectednews.info\/vi\/ngan-hang-tim-duong-dua-ai-vao-san-pham\/"},"modified":"2019-08-28T12:36:12","modified_gmt":"2019-08-28T09:36:12","slug":"ngan-hang-tim-duong-dua-ai-vao-san-pham","status":"publish","type":"post","link":"https:\/\/selectednews.info\/vi\/ngan-hang-tim-duong-dua-ai-vao-san-pham\/","title":{"rendered":"Ng\u00e2n h\u00e0ng t\u00ecm \u0111\u01b0\u1eddng \u0111\u01b0a AI v\u00e0o s\u1ea3n ph\u1ea9m"},"content":{"rendered":"

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\n<\/p>\n

\nPh\u00f3 t\u1ed5ng gi\u00e1m \u0111\u1ed1c Vietinbank Tr\u1ea7n C\u00f4ng Qu\u1ef3nh L\u00e2n nh\u1eadn \u0111\u1ecbnh AI quan tr\u1ecdng v\u1edbi ng\u00e2n h\u00e0ng, nh\u01b0ng \u1ee9ng d\u1ee5ng th\u1ebf n\u00e0o l\u00e0 b\u00e0i to\u00e1n kh\u00f3.\t<\/p>\n

\n

\nNg\u00e0y c\u00e0ng ph\u1ed5 bi\u1ebfn trong \u0111\u1eddi s\u1ed1ng, AI, hay tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u01b0\u1ee3c hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 \u0111em tr\u00ed th\u00f4ng minh c\u1ee7a con ng\u01b0\u1eddi g\u00e1n cho m\u00e1y m\u00f3c, \u0111\u1ec3 m\u00e1y m\u00f3c h\u1ecdc nh\u01b0 con ng\u01b0\u1eddi. C\u00f4ng ngh\u1ec7 n\u00e0y \u0111ang \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng r\u1ed9ng r\u00e3i trong nhi\u1ec1u ng\u00e0nh ngh\u1ec1, nhi\u1ec1u lo\u1ea1i s\u1ea3n ph\u1ea9m kh\u00e1c nhau v\u00e0 ng\u00e2n h\u00e0ng c\u0169ng kh\u00f4ng \u0111\u1ee9ng ngo\u00e0i cu\u1ed9c.<\/p>\n

\nC\u00e2u h\u1ecfi ng\u00e2n h\u00e0ng Vi\u1ec7t \u0111ang \u1edf \u0111\u00e2u trong vi\u1ec7c \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1eb7t ra t\u1ea1i Ng\u00e0y h\u1ed9i AI4VN di\u1ec5n ra ng\u00e0y 15\/8 v\u00e0 gi\u1edbi nh\u00e0 b\u0103ng v\u1eabn \u0111ang loay hoay t\u00ecm ki\u1ebfm ph\u01b0\u01a1ng \u00e1n ph\u00f9 h\u1ee3p.<\/p>\n

\nM\u1ed9t \u1ee9ng d\u1ee5ng d\u00f9ng AI \u0111ang \u0111\u01b0\u1ee3c c\u00e1c ng\u00e2n h\u00e0ng s\u1eed d\u1ee5ng kh\u00e1 ph\u1ed5 bi\u1ebfn l\u00e0 chatbot. Tuy v\u1eady, nh\u01b0 \u00f4ng Tr\u1ea7n C\u00f4ng Qu\u1ef3nh L\u00e2n, Ph\u00f3 t\u1ed5ng gi\u00e1m \u0111\u1ed1c Vietinank nh\u1eadn x\u00e9t t\u1ea1i s\u1ef1 ki\u1ec7n, \u1ee9ng d\u1ee5ng ch\u01b0a th\u00f4ng minh l\u1eafm d\u00f9 ng\u00e2n h\u00e0ng \u0111\u00e3 b\u1ecf 9 th\u00e1ng \u0111\u1ec3 \u0111\u00e0o t\u1ea1o. Trong nh\u1eefng m\u00f4i tr\u01b0\u1eddng m\u00e0 Vietinbank \u0111\u00e3 th\u1eed nghi\u1ec7m, chatbot ch\u01b0a hi\u1ec3u \u0111\u01b0\u1ee3c ng\u00f4n ng\u1eef v\u00f9ng mi\u1ec1n, ng\u00f4n ng\u1eef tu\u1ed5i teen.<\/p>\n\n\n\n\n
\n<\/td>\n<\/tr>\n
\n

\n\u00d4ng Tr\u1ea7n C\u00f4ng Qu\u1ef3nh L\u00e2n t\u1ea1i s\u1ef1 ki\u1ec7n.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\nChung b\u00e0i to\u00e1n v\u1edbi \u00f4ng Tr\u1ea7n C\u00f4ng Qu\u1ef3nh L\u00e2n, \u0111\u1ea1i di\u1ec7n VIB c\u0169ng c\u0169ng \u0111\u01b0a ra tr\u1ea3i nghi\u00eam t\u01b0\u01a1ng t\u1ef1. Theo \u0111\u00f3, c\u00e1ch \u0111\u00e2y hai n\u0103m ng\u00e2n h\u00e0ng \u0111\u00e3 th\u1eed nghi\u1ec7m chatbot v\u00e0 ch\u1ecdn ph\u01b0\u01a1ng \u00e1n tr\u1ea3 l\u1eddi vui v\u1ebb theo ng\u00f4n ng\u1eef c\u1ee7a ng\u01b0\u1eddi tr\u1ebb. Tuy v\u1eady, kh\u00e1ch h\u00e0ng c\u00f3 tu\u1ed5i l\u1ea1i kh\u00f4ng th\u00edch nghi v\u1edbi c\u00e1ch n\u00f3i chuy\u1ec7n n\u00e0y. Sau nhi\u1ec1u nghi\u00ean c\u1ee9u, ng\u00e2n h\u00e0ng \u0111\u00e3 cho d\u1eebng th\u1eed nghi\u1ec7m.<\/p>\n

\nTuy v\u1eady, v\u1edbi t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng m\u1eb7t, VIB v\u1eabn t\u00ecm ki\u1ebfm m\u1ed9t ph\u01b0\u01a1ng \u00e1n s\u1eed d\u1ee5ng chatbot ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ecbp nhu c\u1ea7u. N\u0103m 2017 ri\u00eang m\u1ea3ng b\u00e1n l\u1ebb t\u0103ng tr\u01b0\u1edfng 83% v\u00e0 \u0111\u1ea1t 60% trong n\u0103m 2018. V\u1edbi t\u1ed1c \u0111\u1ed9 n\u00e0y, ch\u1eafc ch\u1eafn trong t\u01b0\u01a1ng lai ng\u00e2n h\u00e0ng s\u1ebd c\u1ea7n \u0111\u1ebfn chatbot \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1ea1i di\u1ec7n VIB nh\u1eadn \u0111\u1ecbnh. Tuy v\u1eady, ph\u00e1t tri\u1ec3n \u1ee9ng d\u1ee5ng nh\u01b0 th\u1ebf n\u00e0o l\u00e0 v\u1ea5n \u0111\u1ec1.<\/p>\n

\nTr\u1ea3 l\u1eddi v\u1ea5n \u0111\u1ec1 n\u00e0y t\u1ea1i s\u1ef1 ki\u1ec7n, \u0111\u1ea1i di\u1ec7n FPT nh\u1eadn \u0111\u1ecbnh AI n\u00ean \u0111\u01b0\u1ee3c nh\u00ecn nh\u1eadn nh\u01b0 m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ec3 h\u1ed7 tr\u1ee3 ch\u1ee9 kh\u00f4ng ph\u1ea3i thay th\u1ebf con ng\u01b0\u1eddi. M\u1ee5c ti\u00eau l\u00e0 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, c\u00e1c ng\u00e2n h\u00e0ng kh\u00f4ng n\u00ean \u0111\u1eb7t k\u1ef3 v\u1ecdng v\u00e0o AI nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 marketing v\u00ec c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi d\u00f9ng c\u00e0ng t\u00f2 m\u00f2 mu\u1ed1n th\u1eed th\u00e1ch AI theo nh\u1eefng c\u00e1ch kh\u00e1c nhau. Theo \u0111\u1ea1i di\u1ec7n FPT, c\u00e1c ng\u00e2n h\u00e0ng n\u00ean “giao vi\u1ec7c” cho t\u1eebng chatbot v\u1edbi nh\u1eefng nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3, \u00e2m th\u1ea7m \u0111\u1ee9ng sau h\u1ed7 tr\u1ee3 kh\u00e1ch.<\/p>\n\n\n\n\n
\n\"C\u00e1c<\/td>\n<\/tr>\n
\n

\nC\u00e1c di\u1ec5n gi\u1ea3 tham d\u1ef1 s\u1ef1 ki\u1ec7n.\u00a0<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\nV\u1edbi kinh nghi\u1ec7m 6 n\u0103m nghi\u00ean c\u1ee9u v\u00e0 s\u1ea3n ph\u1ea9m v\u1ec1 AI, hi\u1ec7n FPT c\u00f3 500.000\u00a0<\/span>ng\u01b0\u1eddi d\u00f9ng s\u1eed d\u1ee5ng chatbot do FPT ph\u00e1t tri\u1ec3n m\u1ed7i th\u00e1ng. “C\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i d\u00f9ng \u0111\u1ebfn 5 con chatbot kh\u00e1c nhau, t\u00f9y t\u1eebng ng\u1eef c\u1ea3nh c\u1ee5 th\u1ec3 th\u00ec chatbot ph\u00f9 h\u1ee3p ra tr\u1ea3 l\u1eddi”, \u0111\u1ea1i di\u1ec7n FPT t\u01b0 v\u1ea5n.<\/span><\/p>\n

\nM\u1ed9t b\u00e0i to\u00e1n kh\u00e1c \u0111\u01b0\u1ee3c \u00f4ng Tr\u1ea7n C\u00f4ng Qu\u1ef3nh L\u00e2n \u0111\u1eb7t ra l\u00e0\u00a0vi\u1ec7c \u0111\u1ea7u t\u01b0 cho tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o s\u1ebd nh\u01b0 th\u1ebf n\u00e0o v\u00ec ng\u00e2n h\u00e0ng b\u1ecb gi\u1edbi h\u1ea1n v\u1ec1 nh\u00e2n s\u1ef1 l\u00e0m c\u00f4ng ngh\u1ec7.<\/p>\n

\nS\u1ef1 ph\u1ed1i h\u1ee3p gi\u1eefa ng\u00e2n h\u00e0ng v\u00e0 c\u00e1c c\u00f4ng ty c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 l\u00e0 l\u1eddi gi\u1ea3i. Tuy v\u1eady, v\u1edbi nh\u1eefng d\u1eef li\u1ec7u mang t\u00ednh nh\u1ea1y c\u1ea3m, c\u1ea7n b\u1ea3o m\u1eadt , vi\u1ec7c chia s\u1ebb d\u1eef li\u1ec7u gi\u1eefa c\u00e1c \u0111\u1ed1i t\u00e1c nh\u01b0 th\u1ebf n\u00e0o ti\u1ebfp t\u1ee5c l\u00e0 b\u00e0i to\u00e1n \u0111\u1eb7t ra t\u1ea1i s\u1ef1 ki\u1ec7n Ng\u00e0y h\u1ed9i AI4VN.<\/p>\n

\n“N\u1ebfu ch\u00fang ta gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 n\u00e0y s\u1ebd gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nhi\u1ec1u v\u1ea5n \u0111\u1ec1 kh\u00e1c trong vi\u1ec7c \u1ee9ng d\u1ee5ng AI”, \u0111\u1ea1i di\u1ec7n Vietinbank k\u1ebft lu\u1eadn.<\/p>\n

\nAn B\u00ecnh<\/strong><\/p>\n<\/p><\/div>\n

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[ad_1] Ph\u00f3 t\u1ed5ng gi\u00e1m \u0111\u1ed1c Vietinbank Tr\u1ea7n C\u00f4ng Qu\u1ef3nh L\u00e2n nh\u1eadn \u0111\u1ecbnh AI quan tr\u1ecdng v\u1edbi ng\u00e2n h\u00e0ng, nh\u01b0ng \u1ee9ng d\u1ee5ng th\u1ebf n\u00e0o l\u00e0 b\u00e0i to\u00e1n kh\u00f3. 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